Case Study: One Central Phase 1B – Dubai, UAE

Client: Dubai World Trade Centre (DWTC)

Project Description: Mixed-use development – offices, hotels, branded residences, retail

4FMS Services:

• FM Design reviews
• Review of Governance documentation
• Benchmarking Branded Residences service costs
• FM and maintenance lessons learnt and brief for design consultants
• FM Space planning, gap analysis and recommendations:
  • Offices, Stores, Workshops
• FM Strategy including for Community Management Company (CMC), FM service providers and AMC contracts
• Organisation structures and resource plans:
  • CMC, Branded residence operators, FM service providers
• RACI Stakeholder Responsibility Matrices – hotels, branded residences, FM service providers
• Asset Data and System strategy and documentation
• Service Charge strategy and allocation report
• Service Charge models and cost allocation (General and Reserve Funds):
  • Concept Design, Scheme, Developed, Asset Handover Stage
  • ISO compliance requirements – ISO 19650, ISO 41001, ISO 55001
• Certifications: LEED v4.1 versus v5 – EBOM and recommendations
• CAFM system procurement and system integration
• FM operations manuals and SOPs and checklists:
  • IMS Manual, HSE Manual, Security Operations and Control Rooms Manual, Logistics, Loading Bays and Deliveries – SOPs, Parking Management Operations
• Review BMS, Utilities Metering specifications and gap analysis
• Asset life cycle modelling and cash flow
• Enterprise Architecture and Technology Integration (CAFM / PMS / BMS and Energy Management)
• FM service tenders, procurement and evaluation:
  • Integrated FM (maintenance, cleaning, pest control & managed services), Waste Management, Landscape and Irrigation, Parking Management, Security, Customer Care
• CAFM System:
  • Needs Analysis, market trends, CAFM specifications, RFP and bid evaluation, Integration CAFM, ERP, PMS,
    BMS and Energy Management
• Mobilisation Management FM service providers and CAFM implementation