Case Study: Al Mouj Mixed-use Development (previously The Wave) – Muscat, Oman

Client: The Wave Management Co.

Project Description: Offices, Residential, Retail, mall, Villas, F&B and Hotels

4FMS Services:

• Central Laundry: Feasibility study for Central Laundry requirements for The Wave mixed-use development including 4 No. hotels, golf and marina facility
  Scope of Services:
  
  • Preparation of Market Demand Study for New Central Laundry operation to service 5-star hotels and ancillary end users including golf and marina facilities within The Wave development and all other hotels & resorts in Muscat, Oman.
  • Preparation of Financial Model and Study for new Central Laundry facility based on market demand study including capital & operating costs and internal rate of return analysis
  • Procurement strategy for design, build, finance & operate of facility
• Serviced Accommodation & Central Laundry Facility: 4FMS was appointed by TWM (owners and developers of the resort) to prepare RFP & Concession Agreement FM Output & Input Specifications and Financial Model for the development to be implemented on Build, Own and Operate basis 20-year Concession Agreements for:
  
  • Serviced Accommodation: Preparation of detailed Output Specifications for integrated services for Accommodation Complex for 2,500 hotel, marina and golf facility employees including Specifications for:
    
    • Design, Procurement, Construction and Commissioning of Accommodation Buildings, Utilities, Amenities & Facilities requirements
    • Management and Administration Services
    • Operations and Maintenance – Infrastructure, Utilities and Social, Recreational, Retail Amenities, Buildings and Facilities
    • Residents Laundry Services
    • Residents Catering Services
    • Residents Transportation Services
    • Residents Cleaning Services
    • Security Services
    • Landscaping and Irrigation Services
    • Quality Management System and Services
  • Central Laundry Facility:
    
    • Output Specifications for new 30 tonne per day Central Laundry Facility including:
    • Design, Procurement, Construction and Commissioning of Building, Utilities, Amenities & Facilities requirements
    • Management and Administration Services
    • Central Linen, Laundry and Dry-Cleaning Services
    • Operations and Maintenance Services
    • Transportation and Logistics Services
    • Management Information Systems
    • Payment Mechanisms & Pricing Schedules
• Project Agreements: Review Client generated Project Agreements for both Facilities including recommendations for re-drafting Concession Agreements based on Public Private Partnership (PPP) principles.
  
  • Request For Proposals (RFP)
    
    • Prepare RFP’s for both Accommodation & Laundry projects including Instructions to Bidders, Scope of Services, Output Specifications, Off-take requirements, development phasing plan and specifications for Accommodation and Laundry Service requirements.
    • Liaison and consultation with hotels, Marina & golf operators on design, operational and commercial parameters.
  • Evaluation Criteria: Develop Bidders Technical Evaluation Criteria and Points System
  • Tender Evaluation:
    
    • Review & response to Bidders clarification queries
    • Technical Evaluation of Bidders submissions for Design, Build, Operate both Facilities
• FM Contractor Services Audit: Detailed audit of existing FM Services and FM Service delivery at this large mixed-use development in Muscat, Oman. Audit included:
  
  • Client FM Team Audit:
    
    • Organisation structures, roles & responsibilities
    • Standard Operation Procedures (SOP’s) for Asset & Facilities Management
    • Methods for Management / Audit of FM Service Providers
  • FM Operator Audit:
    
    • Organisation structures, roles & responsibilities
    • Review FM Service Delivery, Processes & Procedures & Compliance
    • FM outsourcing Contract, SLA & KPI review & recommendations
    • Maintenance, Security, Cleaning & Pest Control, Landscape & Irrigation
    • Review current FM Pricing Model & provide recommendations
  • FM Operator – CAFM Audit:
    
    • Review Operators Central CAFM system & Help Desk (Dubai, UAE); Business Process & Workflows; PPM Scheduling & Planning; PPM Resource Planning; FM Services reporting
• Central Cooling Plant (CCP): This mixed-use development includes a Central Cooling Plant (CCP), distribution network  and Energy Transfer Stations to provide Chilled Water Services to various buildings (residential, retail and hotels) within the development.
  4FMS Services provided in 2 parts:
  
  • Condition & Performance Assessment: Condition Audit of CCP equipment & operating systems and investigation of low delta T syndrome & recommended remedial works solutions
  • RFP and Specifications: Preparation of RFP, Service Specifications & Key Performance Indicators (KPI’s) for outsourcing of Management, Operations & Maintenance of Central Cooling Plant, network & ETS’s & performance management system
  • FM Manuals & SOPs: ISO consistent manuals and SOPs including checklists:
    • IMS Manual; HSE Manual; Security Manual